Shipping and Returns

Shipping Policy

Shipping Overview

We ship large and oversized products using third-party carriers. Due to the size and weight of our items, shipping costs vary by order and location. We do not offer free shipping.

All orders require paid shipping, which must be approved and completed before an order is shipped.

Shipping Rates

Shipping rates are calculated based on:

  • Product size and weight
  • Delivery location
  • Carrier availability

Shipping charges are shown at checkout when available. In some cases, a custom shipping rate may be required. If so, we will contact you after checkout to confirm shipping costs before processing your order.

Orders will not ship until shipping charges are confirmed and paid in full.

Order Processing Time

Orders are typically processed within 14 after payment and shipping details are confirmed.

Custom, made-to-order, or special-order items may require additional processing time.

Delivery Timeframes

Delivery times vary based on location and carrier schedules.

  • Estimated delivery dates are not guaranteed
  • Delays caused by carriers, weather, or other factors outside our control may occur

Tracking information will be provided once your order has shipped, when available.

Delivery Requirements

Customers are responsible for ensuring their delivery location is accessible for large or oversized shipments.

Additional charges may apply if special delivery services are required. These charges are not included unless explicitly stated.

Shipping Destinations

We currently ship to the United States only

Any taxes, duties, or fees imposed by local authorities are the responsibility of the customer.

Damaged or Missing Orders

Please inspect your order immediately upon delivery.

If your order arrives damaged or is missing items:

  • Contact us at info@cobrakey.com within 24 Hours of delivery
  • Include photos and order details to help us assist you

Claims submitted outside this timeframe may not be eligible for resolution.

Order Changes and Cancellations

Orders cannot be modified or canceled once they have shipped.

If you need to request a change before shipment, contact us as soon as possible. Additional fees may apply.

Contact Information

For questions regarding shipping, delivery timing, or order status, contact us at:

Returns and Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@cobrakey.com.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@cobrakey.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at info@cobrakey.com